Let’s be honest: your pet business isn't failing because you don't love animals. It’s failing because you’re managing your people like an amateur. I see it every single day. You’ve built a beautiful boarding facility, a top-tier grooming salon, or a high-demand training center, yet you are drowning in turnover, constant drama, and the crushing weight of being the only person who knows how to do anything correctly. You tell yourself that "good help is hard to find," but the tr

I am often asked what trends I see coming and what direction the industry is going. My predictions are as follows. Consumers will...

The numbers tell a story. I love digging in with franchisees as to what that narrative is. Data doesn't lie! The first step in making any...

It's been a while. There is good reason for that. In September I took on the exciting challenge of helping a novice to the specialty pet care industry open their first dog facility. It's been a fun roller coaster. I've gotten to see where some pain points that I often consult owners with more into the development of the business (after the fact) actually started- and hopefully have helped/am helping to mitigate and avoid those same common issues. I think many of the challenge

I have become a huge fan of the idea of minimalism. I love the idea of using only what you need and creating spaces that can be as multi function as possible. There is nothing that bothers me more than voluminous unused spaces, cavernous air warehouses sucking heating and cooling and serving little other purpose. If the majority of the spaces in your facility could be multi function or multi purpose you can expand your profits exponentially. Key areas where this is feasible a

I feel strongly that each of us is called upon to reach higher, to manifest the reality we want, by asking the tough questions. I always encourage employees to speak up and am glad to hear their voice-sometimes the best ideas come from the front line. The truth is we all have within us greatness- and that we are most satisfied when it emerges and is easily seen. What are the tough questions in your business? Do they center around cost of innovation? Are you terrified of takin